Marrow House, a specialist assessment and therapy unit for older people living with dementia in Meir Hay near Longton, has received a Good rating from the Care Quality Commission (CQC). The inspection report, published on 5 October, also recognised outstanding practice for learning, improvement and innovation within the service's leadership and management.
Inspectors found that people receiving assessment at Marrow House benefit from safe, effective, caring, responsive and well-led support. The report highlights the home's positive culture, personalised approach to care, strong leadership and commitment to continuous improvement.
What the inspection found
Staff at Marrow House were described as knowledgeable and well trained, treating residents with kindness, dignity and respect. Residents and their relatives consistently felt safe, supported and involved in decisions about their care.
Inspectors were particularly impressed by the home's digital care records and support planning systems, which enable staff to deliver responsive, person-centred care and ensure information is readily available for decision-making.
The CQC also recognised the introduction of Technology Enabled Care (TEC) solutions within the home, helping residents remain as independent as possible while enhancing safety, wellbeing and quality of life. Innovation, technology and environmental adaptations were noted as tools being used to improve outcomes for people living with dementia.
Partnership working
Strong partnership working with health and voluntary and community sector organisations across Stoke-on-Trent was recognised throughout the inspection. Staff work closely alongside co-located and wider sector professionals to monitor residents' health and wellbeing and respond to changing needs.
Councillor Lynn Watkins, Cabinet Member for Adult Social Care and All Age Commissioning, said: "We are delighted that Marrow House has once again been recognised by the Care Quality Commission as a good service in every area, with particular praise for learning, improvement and innovation."
The inspection comes as the Lord Mayor of Stoke-on-Trent, Councillor Joan Bell, has chosen to support dementia charities during her year in office.
The full CQC inspection report for Marrow House is available on the Care Quality Commission website.